Privacy Policy

Last updated: 22 June 2026

Introduction

Perth Garden Magic (“we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, request a quote, book a service or otherwise deal with us.

We are based in Canning Vale, Western Australia and provide gardening and related outdoor maintenance services in Perth and surrounding areas.

Contact Details

Business: Perth Garden Magic

Website: https://perthgardenmagic.com.au

Email: hello@perthgardenmagic.com.au

Phone: 0490 240 463

Personal Information We Collect

We may collect personal information that is reasonably necessary for our business, including:

your name, phone number, email address and service address;
details about the services you request, your property, access instructions and preferred booking times;
photos, videos or messages you send to us so we can assess the work and provide a quote;
payment, invoice and transaction details;
feedback, reviews, complaints and correspondence;
website information such as enquiry form submissions, device information, cookies, analytics data and similar technical information.

Please avoid sending photos or videos that show people, children, neighbours, number plates or private areas unless they are necessary for us to assess the job.

How We Collect Personal Information

We may collect personal information when you:

submit a website form;
call, text, email, WhatsApp or message us on social media;
request a quote, make a booking or pay an invoice;
send photos or videos of your lawn, garden, driveway, gutters, bins or outdoor areas;
leave a review or provide feedback;
interact with our website, ads or social media pages.

We may also receive information from booking systems, payment providers, advertising platforms, website analytics tools, contractors or referral partners where this is reasonably necessary for our services.

Why We Use Personal Information

We use personal information to:

respond to enquiries and provide obligation-free quotes;
assess photos and information you send us;
book, confirm, reschedule and complete services;
send invoices, receipts and payment reminders;
contact you about your job, property access, safety or service requirements;
manage customer records and recurring bookings;
improve our website, services, marketing and customer experience;
respond to feedback, disputes, complaints or legal requirements;
send marketing messages where we have consent or are otherwise permitted to do so.

Marketing Communications

We may send marketing messages about our services, seasonal offers or availability where you have agreed to receive them, or where it is reasonable and lawful for us to contact you based on an existing relationship.

You can unsubscribe or ask us to stop marketing messages at any time by following the unsubscribe instructions in the message or by contacting us. We will action unsubscribe requests as required by law.

Disclosure of Personal Information

We may disclose personal information to:

employees, contractors, subcontractors or assistants who help us provide services;
payment processors, accountants, insurers, software providers, website hosts, email providers and other business service providers;
advertising, analytics or booking platforms we use to operate and improve our business;
professional advisers, debt recovery providers or dispute resolution services where required;
government, regulatory, legal or emergency authorities where required or authorised by law.

We do not sell customer personal information.

Overseas Disclosure

Some of our software, website, cloud, email, payment, analytics or advertising providers may store or process information outside Australia. Where we use such providers, we take reasonable steps to use reputable providers and protect the information we hold.

Cookies and Website Analytics

Our website may use cookies, analytics tools, pixels or similar technologies to understand how people use the website, improve performance, measure advertising and help us respond to enquiries.

You can usually disable cookies through your browser settings, but some website features may not work properly.

Security and Storage

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This may include password protection, access controls, secure business systems and limiting access to people who need the information for business purposes.

No method of electronic storage or transmission is completely secure. If you believe your information has been misused or accessed without authority, please contact us promptly.

Access and Correction

You may ask us to access or correct personal information we hold about you. We may need to verify your identity before responding. If we cannot provide access or make a correction, we will explain why, where reasonable and lawful.

Retention of Information

We keep personal information for as long as reasonably needed for our business, legal, tax, insurance and record-keeping purposes. When information is no longer required, we will take reasonable steps to delete, destroy or de-identify it.

Complaints

If you have a privacy concern, please contact us first using the details above. We will consider your complaint and respond within a reasonable time.

If you are not satisfied with our response and the Privacy Act applies to the matter, you may contact the Office of the Australian Information Commissioner.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new “Last updated” date.